These terms apply when you use hellosanta.fun or buy a video from Hello Santa. By placing an order you agree to them. Contact: hello@hellosanta.fun.
What you are buying
A short personalized Christmas video in which Santa, a fictional character, addresses your child using the first name, age and optional message you provide. Videos are produced digitally and are intended for entertainment. The example videos and images on our site show the style of the product; your video will be personalized and may differ in wording, length and background.
Price and payment
The price is $9.00 USD per video plus a $5.90 USD processing and delivery fee, for a total of $14.90 USD, shown on the page and on the payment button before you pay. Taxes, if any apply, are included. It is a one-time payment, with no subscription and no recurring charges. Card payments are processed securely by Pagou. If your card was issued outside the United States, your bank may charge its own currency conversion or foreign transaction fee.
Delivery
We email a link to your video within 1 business day of your order (Monday to Friday, excluding U.S. public holidays). Please check your spam folder. If you don't receive it, email us.
Your content
You are responsible for the name and message you submit. You must be 18 or older and the child's parent or guardian, or have their permission, to request a video. We may decline or edit messages that are offensive, harmful, sexual, discriminatory, involve personal data of others, or that we would not want Santa to say to a child. If we decline an order, we refund it in full.
Personal use
Your video is for personal, non-commercial use. You can keep it, share it with family and friends and post it on your own social accounts. You may not resell it or use it in advertising.
Refunds
See our Refund Policy.
Limitation of liability
To the extent allowed by law, our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under consumer protection law.
Changes
We may update these terms; the version in effect when you placed your order applies to that order.