We want every video to be a hit. If something isn't right, tell us at hello@hellosanta.fun and we'll make it right.
You get a full refund ($14.90, including the fee) if
- Your video isn't delivered within 1 business day of your order.
- There's a mistake in the video (for example, a wrong name or age) and we can't fix it.
- We decline your order for any reason.
Fixes first
If the name is pronounced wrong or a detail is off, reply to your delivery email within 14 days and we'll redo the video for free. If you're still not happy with the fix, we'll refund you.
How to request a refund
Email hello@hellosanta.fun within 30 days of your purchase with the email address you used at checkout. Approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.
Change of mind
Because each video is made specifically for your child, we can't offer refunds just for a change of mind after the video has been delivered. If you cancel before we've delivered it, just email us and we'll refund you in full.