When will I get the video?
Within 1 business day of your order, by email, sent to the address you use at checkout. Orders placed on a weekend or holiday go out the next business day.
What do I need to send?
Just your child's first name, their age and, if you want, a short message for Santa to say. That's all. No photos, no account.
What should I write in the message?
Something real works best: a good deed, something they're proud of, a gift they asked for, or a gentle nudge (“keep sharing with your sister”). Keep it to a sentence or two.
My child's name has an unusual spelling. Will Santa say it right?
Type it the way it sounds, for example “Ava (AY-vuh)”. If anything is off when you watch it, reply to the delivery email and we'll fix it.
How much does it cost?
$9.00 for the video plus a $5.90 processing & delivery fee, so $14.90 total, charged in U.S. dollars. That's everything: one-time payment, nothing recurring, nothing added at checkout. If your card is from outside the U.S., your bank may add its own foreign transaction fee.
Is payment secure?
Payments are processed by Pagou, a licensed payment provider. Your card details are typed into Pagou's secure field and go straight to them over an encrypted connection; we never see or store your card number.
Is this the real Santa?
Hello Santa is Christmas entertainment. Santa is a character, and each video is produced digitally using the details you give us, so the magic stays intact for your child while you know exactly what you're buying.
What do you do with my child's details?
We only use the first name, age and message to make and deliver your video. We never sell your data or use it for advertising. You can ask us to delete it at any time. See our Privacy Policy.
Something went wrong. Who do I talk to?
Email hello@hellosanta.fun. A real person answers. If your video isn't delivered within 1 business day, or we can't fix a mistake, you get a full refund. See our Refund Policy.
