Hello Santa ("we", "us") runs hellosanta.fun and makes personalized Christmas videos. This policy explains what information we collect, why, and the choices you have. Questions: hello@hellosanta.fun.
Who this service is for
Hello Santa is meant for parents, guardians and other adults buying a video for a child. You must be 18 or older to place an order. We do not knowingly collect information directly from children. The child's details we receive are provided by the adult placing the order.
What we collect
- Order details you give us: the child's first name, their age and an optional message for Santa to say.
- Checkout details: your email address, the name on your card and your payment details. Card details are entered in a secure field hosted by our payment processor, Pagou; we never see or store your full card number.
- Basic technical data: like any website, our hosting provider (Cloudflare) processes IP addresses and browser information to deliver and secure the site.
- Advertising and analytics cookies: we may use tools such as the Meta Pixel to measure whether our ads work (for example, to count completed purchases). These tools may set cookies and receive information about your visit. We never send the child's name, age or message to advertising partners.
How we use it
- To make your personalized video and email it to you.
- To process payment and prevent fraud.
- To answer your questions, fix problems and handle refunds.
- To measure and improve our advertising, using only non-child data as described above.
We do not sell your personal information, and we do not use the child's details for marketing.
Who we share it with
Only with service providers that help us run Hello Santa, under their own privacy and security obligations: Pagou (payment processing), Cloudflare (hosting), our email provider (delivery) and, for ad measurement, Meta. We may also disclose information if required by law.
How long we keep it
We keep the child's details and your video only as long as needed to deliver it and handle support, then delete them, normally within 90 days of delivery, so please download your video to keep it. Payment and tax records are kept as long as the law requires. You can ask us to delete your data sooner at any time.
Your choices and rights
- Ask for a copy of your data, correct it or delete it by emailing hello@hellosanta.fun.
- Block or delete cookies in your browser settings, and manage ad preferences in your Meta account settings.
- Depending on where you live (for example California, the EU or the UK), you may have additional rights; we honor them on request.
Security
The site uses HTTPS everywhere, and card payments are processed by Pagou in a secure hosted field, so card numbers never touch our servers.
Changes
If we update this policy we will change the date at the top of this page.